Online shopping
in Brazil
Precautions for buying online in Brazil, avoiding scams, and understanding exchanges, delivery, withdrawal, and refunds.
What to do, step by step
-
Check the store’s reputation, CNPJ, support channels, and delivery, exchange, and refund policies before paying.
-
Avoid links received by message and confirm the domain and payment recipient match the store.
-
Keep the order, nota fiscal, payment proof, tracking, ads, and messages with the seller.
-
For distance purchases, assess the direito de arrependimento (right to withdraw) within 7 days when applicable.
-
If there is delay, wrong product, or fraud, complain to the store, marketplace, Procon, and consumidor.gov.br.
Frequently asked questions
Can I cancel an online purchase?
Generally, online purchases allow direito de arrependimento (withdrawal) within 7 days from receipt or contracting. Keep the request and check official terms.
Is a marketplace responsible for the seller?
Liability may depend on the sale model and platform involvement. Also file a complaint with the marketplace and keep all ad details.
How can I avoid online shopping scams?
Be cautious with very low prices, Pix (Brazilian instant payment) to unknown individuals, artificial urgency, and links outside the official website.
Do imported products have different rules?
Taxes, deadlines, and customs rules may apply. Before buying, check the store, Correios, or official channels about costs and delivery.
Need a lawyer?
If administrative measures did not solve it, we can review your case.