Enrollment cancellation and penalty
Uninove
Want to cancel your enrollment at Uninove and are being charged or blocked? See how to act and learn your rights as a consumer.
Updated on
What to do, step by step
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Request the cancellation in writing (email or protocol) from Uninove and keep the date and protocol number.
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Read the contract: check the rules on penalties, refunds and cancellation.
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Tuition charged after the cancellation request may be improper; dispute it with the protocol number at hand.
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Disproportionate penalties and retentions may be abusive (arts. 51 and 53 of the CDC (Brazilian Consumer Defense Code)).
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If there is no solution, file a complaint with Procon and on the consumidor.gov.br platform.
Official channels: Uninove
- Official website
- uninove.br
- (11) 4293-9080
- App
- UNINOVE
- Regulator
- MEC · 0800 61 61 61
- consumidor.gov.br
- Official government platform; filing a complaint is free
Frequently asked questions
Can I cancel my enrollment before classes start?
As a rule, yes. Cancellation should be possible, and excessive retention of amounts already paid can be challenged. The contract and the request dates matter for the review.
Can the institution charge the entire semester or year if I quit?
It depends on the contract and on when the request was made. Clauses requiring full payment unrelated to the service actually provided may be considered abusive.
I requested cancellation and I am still being charged. What should I do?
Dispute the charge with the protocol number of the request. Charges after cancellation may be improper and give rise to a refund.
Can changing courses or campuses lead to a charge?
It depends on the contract rules. Ask for the information in writing before signing or accepting any change.
What are the official customer service channels of Uninove?
Official channels of Uninove: Official website: uninove.br; WhatsApp: (11) 4293-9080; App: UNINOVE. Write down the protocol number of every contact and, if the problem persists, file a complaint with MEC.
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