Cancelled or delayed flight
Azul
Flight by Azul cancelled or delayed? Learn your rights: rebooking, refund, material assistance and compensation.
What to do, step by step
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Ask in writing (app, email or counter) for the reason for the cancellation or delay.
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Request the required material assistance: communication from 1h, food from 2h, accommodation from 4h.
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Choose between rebooking, full refund or transportation by another means; the choice is yours.
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Keep boarding pass, expense receipts and all protocols.
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If there is no solution, file a complaint with Anac and on consumidor.gov.br.
Frequently asked questions
What are my rights in case of cancellation?
Anac Resolution 400 guarantees the choice between rebooking (on the first available flight or on a convenient date), full refund, or another form of transportation.
What is material assistance?
It is the mandatory support from the airline while you wait: communication (1h+), food (2h+) and accommodation with transport (4h+, when an overnight stay is necessary).
Can flight cancellation lead to moral damages?
It may, especially when assistance fails, commitments are missed, or an overnight stay is not supported. The analysis is case by case.
What if I miss a connection because of an airline delay?
The airline must rebook you at no cost on the next flight and provide the required material assistance during the wait.
Need a lawyer?
If administrative measures did not solve it, we can review your case.