Wrongful power disconnection
Enel
Did Enel wrongfully cut your power? Learn when disconnection is irregular and how to request reconnection and protect your rights.
What to do, step by step
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Check whether there was prior notice: disconnection without notice is generally irregular.
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If the bills are paid, send the receipts to Enel and demand immediate reconnection, with a protocol.
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File a complaint with Aneel and on consumidor.gov.br if reconnection does not happen.
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Keep payment receipts, protocols and photos showing the disconnection.
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Wrongful disconnection may lead to compensation for moral damages, depending on the case.
Frequently asked questions
When is a power disconnection considered wrongful?
When it occurs without prior notice, for a debt already paid, for an old debt (generally over 90 days), or in protected situations such as homes with essential medical equipment.
I paid the bill and power was not restored. What is the deadline?
After proof of payment, reconnection must occur within Aneel deadlines; generally, within 24 hours in urban areas for normal reconnection.
Can wrongful disconnection lead to moral damages?
Courts often recognize moral damages in wrongful disconnections because electricity is an essential service. The analysis depends on the evidence in each case.
Need a lawyer?
If administrative measures did not solve it, we can review your case.