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Unfulfilled recall
Volvo

Is there a recall for your vehicle and Volvo has not addressed it? See how to check the recall, demand the free repair and understand your rights.

Updated on

What to do, step by step

  1. Check the vehicle’s chassis number on the manufacturer’s official website to confirm whether there is an open recall.

  2. Schedule the repair at the authorized network; a recall is free of charge and cannot be conditioned on a paid service visit or other services.

  3. Ask for proof of the service and of the completion of the repair, with a description of the work performed.

  4. If there is a refusal or unjustified delay, file the complaint with a protocol number with Volvo and, if necessary, with Procon and on consumidor.gov.br.

  5. The CDC (Brazilian Consumer Protection Code, art. 10) requires the supplier to notify the authorities and consumers of any harmfulness or danger identified after the product was sold.

Official channels: Volvo

Official website
volvocars.com
Customer service (SAC)
0800 8781 176
Regulator
Procon · 151
consumidor.gov.br
Official government platform; filing a complaint is free

Frequently asked questions

Can a recall repair be charged?

No. A repair resulting from a recall must be free of charge for the consumer. If there is a charge, ask for the justification in writing and keep the receipt.

I bought a used car with a pending recall. What should I do?

The recall follows the vehicle, not the owner. Check the chassis number and contact the authorized network for service, even if you are not the first owner.

Can I seek compensation if damage was caused by a defect covered by a recall?

In some cases it is possible to discuss compensation for damage caused by a safety defect (art. 12 of the CDC). The analysis depends on the facts and the evidence, and there is no guarantee of results.

What are the official customer service channels of Volvo?

Official channels of Volvo: Official website: volvocars.com; Customer service (SAC): 0800 8781 176. Write down the protocol number of every contact and, if the problem persists, file a complaint with Procon.

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