Unfulfilled recall
Grupo Comasa
Is there a recall for your vehicle and Grupo Comasa has not addressed it? See how to check the recall, demand the free repair and understand your rights.
Updated on
What to do, step by step
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Check the vehicle’s chassis number on the manufacturer’s official website to confirm whether there is an open recall.
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Schedule the repair at the authorized network; a recall is free of charge and cannot be conditioned on a paid service visit or other services.
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Ask for proof of the service and of the completion of the repair, with a description of the work performed.
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If there is a refusal or unjustified delay, file the complaint with a protocol number with Grupo Comasa and, if necessary, with Procon and on consumidor.gov.br.
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The CDC (Brazilian Consumer Protection Code, art. 10) requires the supplier to notify the authorities and consumers of any harmfulness or danger identified after the product was sold.
Official channels: Grupo Comasa
- Official website
- comasa.com.br
- Phone
- (14) 3311-2121
- Regulator
- Procon · 151
- consumidor.gov.br
- Official government platform; filing a complaint is free
Frequently asked questions
Can a recall repair be charged?
No. A repair resulting from a recall must be free of charge for the consumer. If there is a charge, ask for the justification in writing and keep the receipt.
I bought a used car with a pending recall. What should I do?
The recall follows the vehicle, not the owner. Check the chassis number and contact the authorized network for service, even if you are not the first owner.
Can I seek compensation if damage was caused by a defect covered by a recall?
In some cases it is possible to discuss compensation for damage caused by a safety defect (art. 12 of the CDC). The analysis depends on the facts and the evidence, and there is no guarantee of results.
What are the official customer service channels of Grupo Comasa?
Official channels of Grupo Comasa: Official website: comasa.com.br; Phone: (14) 3311-2121. Write down the protocol number of every contact and, if the problem persists, file a complaint with Procon.
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