Lost baggage
GOL
Did GOL lose your baggage? See the steps to report the incident and seek reimbursement for losses.
What to do, step by step
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File the RIB (Registro de Irregularidade de Bagagem) at the airport, before leaving the restricted area.
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Keep the baggage check receipt and boarding pass.
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Buy only essential items and keep receipts: GOL should reimburse them.
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Baggage must be returned within 7 days (domestic flight) or 21 days (international).
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If there is no return or reimbursement, file a complaint with Anac and on consumidor.gov.br.
Frequently asked questions
What is the deadline for the airline to return baggage?
Up to 7 days on domestic flights and 21 days on international flights. After these deadlines, the loss is considered final and creates a duty to compensate.
Am I entitled to reimbursement for items bought while waiting?
Yes. Essential expenses (clothes, hygiene items) made while baggage is missing should be reimbursed against receipts.
Can final baggage loss lead to moral damages?
Courts generally recognize moral damages for final baggage loss, in addition to compensation for suitcase contents. Make a detailed list of what was inside.
Need a lawyer?
If administrative measures did not solve it, we can review your case.