Consumer rights
in Brazil
Learn basic CDC protections, complaint channels, and precautions when buying goods or hiring services in Brazil.
What to do, step by step
-
Identify who sold the product or service and keep invoices, contracts, messages, and protocol numbers.
-
Read the essential terms: price, deadline, warranty, cancellation, penalties, and customer service channel.
-
If there is a problem, complain first through the company’s official channels and write down the protocol number.
-
If there is no adequate response, contact Procon (consumer agency), consumidor.gov.br, or the sector regulator when available.
-
Avoid threats or verbal deals: keep written records and consider professional guidance in complex cases.
Frequently asked questions
Do foreigners have consumer rights in Brazil?
Yes. The Código de Defesa do Consumidor, CDC (Brazilian Consumer Defense Code), protects consumers in Brazil regardless of nationality.
Do I need a CPF to complain?
Many channels ask for a CPF (Brazilian tax ID) to register, but not having one does not remove your rights. Check alternatives with the responsible agency.
Can Procon solve any problem?
Procon provides guidance and mediates consumer disputes, but it may not impose an individual solution. In some cases, another channel may be needed.
Can I complain in English or Spanish?
Some companies offer other languages, but public agencies usually use Portuguese. Bring translated documents or ask for help to file accurately.
Need a lawyer?
If administrative measures did not solve it, we can review your case.