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Abusive tuition and fees
Colégio Mackenzie

Did Colégio Mackenzie apply an abusive increase or charge extra fees on tuition? Learn your rights as a student or parent and how to dispute them.

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What to do, step by step

  1. Gather the educational services contract, the payment slips (boletos) and proof of payment.

  2. Ask Colégio Mackenzie, in writing, for the cost worksheet and an explanation of the increase or fee charged.

  3. Check whether the amount was published in advance (at least 45 days before the enrollment deadline) and whether increases happen once a year.

  4. If the charge continues, dispute it through the official channels, keep the protocol number and file a complaint with Procon and on consumidor.gov.br.

  5. Improper charges may entitle you to a double refund (art. 42 of the CDC (Brazilian Consumer Defense Code)), and abusive clauses are void (art. 51 of the CDC).

Official channels: Colégio Mackenzie

Official website
mackenzie.br
Phone
(11) 2766-7600
Regulator
Procon · 151
consumidor.gov.br
Official government platform; filing a complaint is free

Frequently asked questions

Can the school or college raise tuition during the year?

As a rule, no. Law 9.870/1999 provides for the amount set in the contract and its review per school term, based on a cost worksheet. Increases outside those rules can be challenged.

Can they charge a separate fee for shared materials or enrollment?

Amounts charged at enrollment are part of the annual or semester fee, and charging for shared-use materials is prohibited (Law 9.870/1999, as amended by Law 12.886/2013). Each case should be reviewed with the contract at hand.

Must the institution publish the price before enrollment?

Yes. The contract text, the annual or semester fee and the number of places must be published in an easily accessible place at least 45 days before the enrollment deadline.

How long do I have to request a refund of amounts overcharged?

The general period is up to 5 years, but it is better to act soon and gather the contract, payment slips and receipts to make the review easier.

What are the official customer service channels of Colégio Mackenzie?

Official channels of Colégio Mackenzie: Official website: mackenzie.br; Phone: (11) 2766-7600. Write down the protocol number of every contact and, if the problem persists, file a complaint with Procon.

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