If you have already tried every administrative remedy and are sure you need a lawyer, contact us through our WhatsApp.

Please note: consultations are conducted in Brazilian Portuguese. If you are not a Portuguese speaker, please bring a friend, family member, or colleague who speaks Portuguese to the call.

Online shopping
what to do, step by step

Undelivered products, charges and cancellations at large online stores.

Mercado Livre

For customers and consumers

For employees and staff

Amazon

For customers and consumers

For employees and staff

Magalu

For customers and consumers

For employees and staff

Shopee

For customers and consumers

For employees and staff