Public services
in Brazil

How foreigners can access public services, gov.br, Poupatempo, Defensoria, and service channels in Brazil.

What to do, step by step

Identify which agency provides the service: federal, state, or municipal, and check the official website before going in person.
Create or recover your gov.br (government digital account) when login is required; keep email and phone updated.
Prepare personal documents, proof of address, and previous protocol numbers; check official requirements and appointments.
In São Paulo, check whether Poupatempo (public service center) offers the service and whether an appointment is needed.
If you cannot pay for legal guidance, consult Defensoria Pública (public defender’s office) about criteria and documents.

What is gov.br?

gov.br is the digital account used to access many federal public services and some state or municipal services. Security rules may change.

Does Poupatempo serve foreigners?

Poupatempo provides several services in São Paulo. Availability for foreigners depends on the service and required documents.

When should I seek Defensoria Pública?

Defensoria assists people who cannot pay for a lawyer, according to its own criteria. Check with the local unit before going.

Do I need to speak Portuguese?

Most services are provided in Portuguese. If possible, bring someone you trust to help or ask the agency about language accessibility.

If administrative measures did not solve it, we can review your case.