Pix
in Brazil
Understand how Pix works, precautions against scams, and what to do when sending or receiving money by mistake.
What to do, step by step
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Register chaves Pix (Pix keys) only in the financial institution’s official app and review transaction limits.
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Before paying, confirm the recipient’s name, CPF or CNPJ, and institution on the confirmation screen.
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Be cautious with urgency, QR Codes from strangers, fake call centers, and requests to return amounts.
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If you make a mistaken transfer, contact your bank immediately and ask about dispute or refund procedures.
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If you suspect fraud, file a boletim de ocorrência (police report) and notify the bank; check Banco Central rules.
Frequently asked questions
Is Pix safe?
Pix is official Banco Central (central bank) infrastructure, but scams can occur outside the system. Safety also depends on checking data and protecting passwords.
Can I cancel a Pix?
After confirmation, Pix is usually immediate. In case of error or fraud, contact your bank quickly and check official procedures.
Do I need a CPF to use Pix?
Financial institutions usually require regular cadastro (registration), often with CPF (Brazilian tax ID). Check your bank’s account requirements.
What is a chave Pix?
It is an identifier used to receive payments, such as CPF, email, phone, or random key. Use keys carefully and keep data updated.
Need a lawyer?
If administrative measures did not solve it, we can review your case.